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Privacy

Privacy Statement

Privacy Policy

Alliansis (“we”, “us”, or “our”) values your privacy. This policy explains how we collect, use, protect, and share your information.

Information We Collect

Account Information: Name, email address, company details, and password.

Usage Data: How you interact with our service, including IP addresses, browser type, device information, and access times.

Survey Data: Questions, responses, and related content you create or collect through our platform.

Payment Information: Processed securely by Stripe and Chargebee. We do not store your payment card details.

Communications: Messages you send us and records of our interactions.

How We Use Your Information

Provide our services and maintain your account.

Process payments and send transaction confirmations.

Communicate with you about your account, updates, and support.

Improve our platform through analytics and user feedback.

Create anonymized benchmarks from aggregated survey data (no personal details included).

Comply with legal obligations and protect our rights.

We do not use your personal data to train machine learning models.

Information Sharing

We never sell your personal data. We only share information in these limited circumstances:

– Service Providers: Our current service providers include:
– Cloud hosting and infrastructure services
– Authentication and identity management services
– Content delivery and network security services
– Infrastructure monitoring and alerting services
– Payment processing (Stripe)
– Subscription management and billing (Chargebee)

Each provider is bound by a data processing agreement and maintains independent security certifications. Enterprise customers may request a detailed list of service providers under a separate agreement.

Legal Requirements: When required by law, court order, or to protect our rights and safety.

Business Transfers: If we’re acquired or merged, your data would transfer under the same privacy protections.

With Your Consent: When you explicitly authorize us to share specific information.

Data Security

We implement security measures including:
– All data in transit is encrypted using TLS 1.2 or higher.
– All data at rest is encrypted using AES-256 or equivalent standards.
– Role-based access controls limiting who can view your data.
– Hosted on a SOC 2-certified cloud platform with enterprise-grade security.Regular security assessments and updates.

Alliansis holds SOC 2 Type 1 attestation, independently assessed across the Security, Confidentiality, and Availability trust service criteria. For more details about our security practices, please visit our Security page at https://alliansis.com/security/.

While we work hard to protect your information, no system is 100% secure. We’ll notify you promptly of any security incidents that may affect your data.

Relationship Optimizer

Effective: January 1st, 2026

Data Retention

Account data: Retained while your account is active.

Survey data: Retained for the duration of your active account and a reasonable period thereafter for legitimate business purposes, or as required by law.

Anonymized data: May be retained indefinitely for benchmarking.

Deleted accounts: Personal data is removed from active systems within 30 days of account closure.

Data in automated backups is overwritten in the normal backup rotation cycle. Some anonymized data may remain.

You may request deletion of your data at any time by contacting [email protected]. We will process your request within 30 days.

Your Rights

Depending on your location, you may have these rights:
– Access: Request a copy of your personal data.
– Correction: Update inaccurate information.
– Deletion: Request removal of your data.
– Portability: Export your data in a common format.
– Objection: Opt out of certain data processing.
– Restriction: Limit how we use your data.

To exercise any of these rights, please email [email protected]. We will respond within 30 days..

International Data Transfers

Your data is primarily processed in the United States. We ensure appropriate safeguards are in place for international transfers.

For transfers of personal data from the European Economic Area, United Kingdom, or Switzerland, we rely on Standard Contractual Clauses (SCCs) approved by the European Commission, along with supplementary measures where required.

Cookies & Tracking

We use cookies and similar technologies to:
– Keep you logged in
– Remember your preferences
– Analyze site usage
– Provide security features

You can control cookies through your browser settings, though some features may not work properly if disabled..

Children’s Privacy

Our service is not intended for children under 16. We don’t knowingly collect personal information from children. If we discover we’ve collected such information, we’ll delete it promptly.

Third-Party Links

Our service may contain links to other websites. We’re not responsible for their privacy practices — please review their policies before sharing information.

Changes to This Policy

We may update this policy to reflect changes in our practices or legal requirements. When we do, we will update the “Effective” date at the top of this page. Your continued use of our service after changes are posted constitutes acceptance of the updated policy.

Regional Information

California Residents: Alliansis acts as a “service provider” under the California Consumer Privacy Act (CCPA). We do not sell or share your personal information as defined by the CCPA. You have additional rights under the CCPA, including the right to know what personal information is collected, used, or disclosed, and to request its deletion.

EU/UK Residents: This policy complies with the General Data Protection Regulation (GDPR). Our lawful basis for processing is typically contract performance or legitimate interests. You have the right to lodge complaints with your local data protection authority.

Contact Us

Questions about this privacy policy? Contact us at [email protected].