| Area | Feature | Team | Creator | Enterprise |
|---|---|---|---|---|
| Survey Creation | ||||
| Unlimited Surveys & Users Run as many evaluations as you need with no restrictions on volume. |
✓ | ✓ | ✓ | |
| Questions Per Survey Team plan includes 8 questions. Creator and Enterprise offer unlimited questions for comprehensive feedback. |
8 | Unlimited | Unlimited | |
| Ready-to-Use Templates Get started quickly with pre-built survey templates based on industry best practices. |
✓ | ✓ | ✓ | |
| Best Practice Question Library Access a curated bank of proven questions to ensure you're asking the right things. |
✓ | ✓ | ✓ | |
| All plans let you run as many surveys as you need. Team plan gives you everything to get started quickly, while Creator and Enterprise remove question limits so you can gather comprehensive feedback. | ||||
| Survey Customization | ||||
| Custom Question Library Build and maintain your own bank of questions tailored to your organization's needs. |
— | ✓ | ✓ | |
| Custom Templates Design reusable survey templates with your own measures, importance weightings, and structure. |
— | ✓ | ✓ | |
| Custom Sections Organize your measures into logical groupings that make sense for your analysis. |
— | ✓ | ✓ | |
| Custom Measures Define exactly what you want rated, collecting both quantitative scores and qualitative comments. |
— | ✓ | ✓ | |
| Custom Open-Ended Questions Create your own questions to capture detailed feedback in participants' own words. |
— | ✓ | ✓ | |
| Question Streaming Show different questions to different participant types, so everyone sees only what's relevant to them. |
— | ✓ | ✓ | |
| Creator and Enterprise plans give you complete control over your survey design. Build a library of questions tailored to your industry, create reusable templates, and ensure each participant sees only the questions relevant to them. | ||||
| Survey Distribution | ||||
| Automated Emails Invitations and reminders go out automatically—no manual follow-up required. |
✓ | ✓ | ✓ | |
| Scheduled Start & End Dates Set your survey timeline in advance and let the system handle the rest. |
✓ | ✓ | ✓ | |
| Auto Open & Close Surveys automatically become available and close based on your scheduled dates. |
✓ | ✓ | ✓ | |
| Custom Email Messages Personalize invitation and reminder emails to match your brand voice and add context. |
— | ✓ | ✓ | |
| Single-Click Access Participants jump straight into the survey with one click—no passwords or complex logins. |
✓ | ✓ | ✓ | |
| Mobile-Friendly Surveys Participants can complete surveys on any device, anywhere. |
✓ | ✓ | ✓ | |
| Every plan handles the logistics for you—invitations go out automatically, reminders follow up with non-responders, and participants access surveys with a single click. Creator and Enterprise let you customize email messaging to match your brand voice. | ||||
| Feedback Collection | ||||
| Net Promoter Score Measure loyalty and satisfaction with the industry-standard NPS methodology. |
✓ | ✓ | ✓ | |
| Quantitative Ratings Collect numerical scores to measure performance across your key metrics. |
✓ | ✓ | ✓ | |
| Open-Ended Comments Capture detailed feedback on strengths and areas for improvement in participants' own words. |
✓ | ✓ | ✓ | |
| Multi-Directional Feedback Collect perspectives from all sides: client-on-partner, partner self-assessment, and partner-on-client. |
✓ | ✓ | ✓ | |
| Get the complete picture with every plan. Collect NPS scores to benchmark satisfaction, gather ratings to measure performance, and capture open-ended comments to understand the "why" behind the numbers. | ||||
| Analysis & Insights | ||||
| Instant Results Access results directly after each survey closes. No sitting around waiting for reports. |
✓ | ✓ | ✓ | |
| AI-Powered Analysis Get comprehensive AI summaries that synthesize ratings, NPS scores, and comments into actionable insights. |
✓ | ✓ | ✓ | |
| Visual Analytics Explore results through intuitive charts showing overall performance, area breakdowns, and trends over time. |
✓ | ✓ | ✓ | |
| Completion Tracking Monitor participation rates and easily identify who hasn't responded yet. |
✓ | ✓ | ✓ | |
| Comment Review Read and analyze all text responses including NPS comments, rating explanations, and open-ended answers. |
✓ | ✓ | ✓ | |
| Flexible Filtering Slice your data by date, client, partner, or service type to find the insights that matter. |
✓ | ✓ | ✓ | |
| Multi-Evaluation Analysis Analyze results across multiple evaluations to spot patterns and compare performance. |
✓ | ✓ | ✓ | |
| Batch Actions Save time by updating multiple evaluations at once. |
✓ | ✓ | ✓ | |
| No waiting for results. Watch feedback come in live, let AI highlight key themes, and use powerful filters to slice your data any way you need. Every plan includes the same robust analytics engine. | ||||
| Exporting & Sharing | ||||
| Excel/CSV Export Download all your data for further analysis in your preferred spreadsheet or analytics tools. |
✓ | ✓ | ✓ | |
| PowerPoint Export Generate presentation-ready decks perfect for stakeholder debriefs and client meetings. |
✓ | ✓ | ✓ | |
| Custom Branded PowerPoint Apply your own branded template for a polished, professional look. |
— | — | ✓ | |
| Share insights with stakeholders using professional PowerPoint decks generated automatically. Enterprise clients can apply their own branding for a polished, consistent look. | ||||
| Reporting Structure | ||||
| Account Management Define individual relationships and touchpoints as building blocks for advanced analytics. |
— | — | ✓ | |
| Participant Tagging Tag participants by department, seniority, or any attribute to generate aggregate reports for specific groups. |
— | — | ✓ | |
| Evaluation Periods (Pulses) Organize evaluations by time period—annual reviews, quarterly check-ins, or custom cycles. |
— | — | ✓ | |
| Reporting Dimensions Build hierarchical reporting structures that mirror your organization (e.g. geography, agency/supplier, category). |
— | — | ✓ | |
| Custom Tags Create tags for any dimension (e.g. region → country, holding company -> agency, department, seniority) |
— | — | ✓ | |
| Enterprise gives you a bird's-eye view of your entire organization. Slice results by any dimension that matters to your business—compare regions, track business units, or analyze trends across time periods. | ||||
| Advanced Filters | ||||
| Filter by Time Period Quickly compare results across different evaluation cycles (annual, quarterly, etc.). |
— | — | ✓ | |
| Filter by Dimension Drill down by any reporting dimension—region, business unit, agency, or custom attributes. |
— | — | ✓ | |
| Enterprise users can quickly compare results across different evaluation cycles and drill down by any dimension to find exactly the insights they need. | ||||
| Relationship Intelligence | ||||
| Account Analytics Dynamic business intelligence at the account level, using your reporting dimensions in any format you choose. |
— | — | ✓ | |
| Participant Analytics Deep insights at the participant level with the ability to cluster by tags for group comparisons. |
— | — | ✓ | |
| Go beyond individual surveys. Enterprise connects feedback across evaluations to reveal relationship health, identify at-risk accounts, and track how partnerships evolve over time. | ||||
| Multilingual Support | ||||
| Multilingual Content Create measures, questions, and sections in multiple languages so participants can respond in their preferred language. |
— | — | ✓ | |
| 18-Language Survey Experience The complete survey interface is available in 18 languages for a fully localized participant experience. |
— | — | ✓ | |
| Engage participants worldwide in their preferred language. Enterprise supports 18 languages out of the box, so your global teams and international clients can provide feedback comfortably. | ||||
| Administration & Support | ||||
| User Management Invite team members, configure company settings, and control permissions. |
✓ | ✓ | ✓ | |
| Single Login Access Access all your accounts and categories with one login—no switching between systems. |
✓ | ✓ | ✓ | |
| 24/7 Email Support Get help whenever you need it with round-the-clock email support. |
✓ | ✓ | ✓ | |
| Every plan includes the administrative tools you need to manage your team efficiently, plus round-the-clock support whenever you need help. | ||||
