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Balancing the “Magic & Logic” of your IT providers refers to harmonizing innovation and operational efficiency. The ‘magic’ lies in their ability to drive innovation, offer unique solutions and predict future trends. The ‘logic’ is their operational effectiveness, adherence to budgets, and meeting deadlines. An optimized relationship balances both aspects, creating an environment that fosters innovation while delivering consistent, quality results.

The 4D’s of “Design Thinking” – Discover, Design, Develop, and Deliver – is a useful evaluation framework for consulting or IT projects. It’s non-linear: later stages can prompt revisiting earlier ones or inspire new solutions. During the Discover stage, the team collaboratively researches the problem. In Design, they articulate the issue and define the scope. During Develop, potential solutions are brainstormed. In Deliver, the optimal solution is refined and implemented effectively, on-time, and cost-efficiently. This framework guides the post-engagement debrief, measuring project effectiveness.

Become a “best-in-class” client to maximize IT service outcomes. Invest in resources, foster respect and collaboration, clearly communicate your goals, and provide constructive feedback. Understand your success drivers and ensure vendor access to relevant information. Incorporate these elements into your supplier evaluation process, nurturing success and innovation. As a top-tier client, you’re propelling your organization towards its strategic goals.