Supplier Relationship Evaluation Made Easy – Alliansis

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Relationships

Avoid Costly Surprises: Reduce Risk in B2B Tech Engagements

For successful IT engagements, identifying and mitigating risks with a Risk Breakdown Structure (RBS) is vital. An RBS, a hierarchical model of project risks, encourages comprehensive risk identification, effective response planning, improved risk communication, and ongoing risk monitoring. Creating an RBS, while requiring effort, is achievable with a structured approach. By categorizing risks as technical, management, organizational, and external, then regularly updating, an RBS can greatly reduce negative project outcomes.

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Evaluation

Reimagining IT Services Feedback with Customer Effort Score (CES)

The Customer Effort Score (CES) is revolutionizing the IT services sector by providing a new perspective on customer experience. Instead of relying solely on satisfaction surveys, CES evaluates the ease of customer interaction. By prioritizing effort over delight, CES aims to simplify client journeys and foster loyalty. This approach uncovers valuable insights by identifying pain points and opportunities for enhancement, resulting in lasting customer satisfaction.

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Relationships

Do you give your IT services firms the best chance of success?

Become a “best-in-class” client to maximize IT service outcomes. Invest in resources, foster respect and collaboration, clearly communicate your goals, and provide constructive feedback. Understand your success drivers and ensure vendor access to relevant information. Incorporate these elements into your supplier evaluation process, nurturing success and innovation. As a top-tier client, you’re propelling your organization towards its strategic goals.

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Evaluation

Running a software implementation? Avoid being blindsided!

During a software implementation project, unforeseen issues can jeopardize the partnership between client and IT supplier. Often, stakeholders hesitate to express dissatisfaction, fearing friction. However, formal surveys offer a non-threatening way to uncover issues, as long as respondents trust their feedback will prompt meaningful action without reprisals. Action based on feedback helps build trust and openness. Therefore, implementing a robust software implementation survey helps eliminate business blind spots, fostering healthier, more transparent relationships. In business, as in all relationships, it’s always preferable to be proactive than reactive.

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Evaluation

Successful Evaluations: Insights from the Technology Supplier

Performance evaluations at the end of IT engagements are crucial, providing insights and opportunities for improvement. A balanced mix of formal and informal feedback, proactive action plans, and acknowledgment of success can foster stronger partnerships and drive continuous improvement in future engagements.

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A butterfly with one half creatively painted illustrating magic, and while other half is line drawn illustrating logic
Relationships

Improving the “Magic & Logic” Performance of Your IT Providers

Balancing the “Magic & Logic” of your IT providers refers to harmonizing innovation and operational efficiency. The ‘magic’ lies in their ability to drive innovation, offer unique solutions and predict future trends. The ‘logic’ is their operational effectiveness, adherence to budgets, and meeting deadlines. An optimized relationship balances both aspects, creating an environment that fosters innovation while delivering consistent, quality results.

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