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For successful IT engagements, identifying and mitigating risks with a Risk Breakdown Structure (RBS) is vital. An RBS, a hierarchical model of project risks, encourages comprehensive risk identification, effective response planning, improved risk communication, and ongoing risk monitoring. Creating an RBS, while requiring effort, is achievable with a structured approach. By categorizing risks as technical, management, organizational, and external, then regularly updating, an RBS can greatly reduce negative project outcomes.

Become a “best-in-class” client to maximize high-value service outcomes. Invest in resources, foster respect and collaboration, clearly communicate your goals, and provide constructive feedback. Understand your success drivers and ensure strategic partner access to relevant information. Incorporate these elements into your supplier evaluation process, nurturing success and innovation. As a top-tier client, you’re propelling your organization towards its strategic goals.

Balancing the “Magic & Logic” of your IT providers refers to harmonizing innovation and operational efficiency. The ‘magic’ lies in their ability to drive innovation, offer unique solutions and predict future trends. The ‘logic’ is their operational effectiveness, adherence to budgets, and meeting deadlines. An optimized relationship balances both aspects, creating an environment that fosters innovation while delivering consistent, quality results.