Strategic Relationship Evaluation Made Easy – Alliansis
Frequently Asked Questions
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FAQ
What is Alliansis IT?
Alliansis IT is a cloud-based platform for running survey-based client-supplier relationship evaluations during or after engagements like implementations, consulting, or system integration.
We provide best-practice questions focused on supplier performance, and use AI to analyze responses and generate a report that helps you assess performance and create an actionable improvement plan.Who should use Alliansis IT?
If you manage projects or suppliers at a client organization, use Alliansis IT to assess how your IT provider performed and apply those insights to future projects.
Or, if you’re a technology provider in a client-facing role, use it to gather feedback from your clients about their satisfaction with your work.
Both sides use Alliansis IT to improve performance and strengthen long-term relationships.How long does it take to deploy an IT vendor survey?
It takes less than 3 minutes to set up. Just define the engagement, set start and end dates, select the questions you want rated, and enter participant emails.
We handle the rest, and you'll be notified when your AI-generated results are ready.Why should I use this rather than a generic survey tool?
Our tool is purpose-built for client-supplier performance evaluations, streamlining every step of the process.
It's faster, simpler, and provides instant access to meaningful reports as soon as the survey closes..
How do I access for free, and more advanced options?
Frequently asked question around the free trial and paid options.
Can I try it for free?
Yes! You can try an evaluation completely free. We want you to feel confident that Alliansis IT is the right fit for you.
Just click the "Get Started!" link at the top of this page. Give it a try!!!How do I pay for evaluations?
You only pay when you want to access your AI-generated reports after the survey is completed. If you're not satisfied with the response rate, you can skip paying for that evaluation.
What payments types do you accept?
We accept all major credit cards, including Visa, MasterCard, and American Express.
For your security, payments are processed through Stripe.
How do I register to create evaluations?
Click the 'Get Started!' link at the top of this page.
Enter your email, name, and you'll receive a verification code.
Once verified, set your password, and you're ready to create your first evaluation!
What are the 'Basic' survey best-practice questions?
Our 'General' question set includes eight key IT vendor performance metrics:
Meets Requirements, Performance & Quality,
Project Management,
Changes & Issues,
Training & Support, Communication/Collaboration,
On Time & On Budget,
Value for Money.
What are the 12 'Standard' and 'Professional' question sets?
The 12 best-practice question sets for 'Standard' and 'Professional' surveys cover various aspects of IT relationships.
Examples include "General Performance," "Customer Effort Score (CES)," "Customer Satisfaction (CSAT)," "Risk & Governance," and "SLA Compliance."
How do I run an evaluation?
Frequently asked question around the evaluation process.
How do I create my first strategic relationship evaluation?
It's easy! Just follow these four steps:
1. Enter key details about the relationship (client, supplier, project name, etc.).
2. Set your survey start and end dates, and choose the time zone.
3. Configure the evaluation and select the questions you want to ask
4. Add the email addresses of your participants!
What do the survey participants do?
Participants receive an email invitation and reminders to complete the survey.
1. They answer a simple Net Promoter question.
2. They rate the vendor across key areas on a 5-point scale and can add comments.
3. They respond to two open-ended questions: what went well and what needs improvement.
That's it—quick and easy!
How do I launch the actual survey?
The app handles it all for you. On the open date, at 9 a.m. in your chosen time zone, participants receive email invitations.
You can log in anytime during the survey (up to two weeks) to check progress and see who hasn't responded. Participants also get reminder emails.
On the close date, at 5 p.m., the survey ends, and you'll receive a notification when your results are ready.
How are the results presented?
We present the results as a comprehensive AI-generated summary, along with intuitive, graphical reports, so you can focus on analyzing, not crunching data.
You'll see an overall health score, breakdowns by area, and participant ratings. Comments on what went well and what needs improvement are also compiled for easy review.
You can also download the results as a CSV/Excel file.
Where to use Alliansis
Some common usages for client feedback surveys