Category: Relationships

For successful IT engagements, identifying and mitigating risks with a Risk Breakdown Structure (RBS) is vital. An RBS, a hierarchical model of project risks, encourages comprehensive risk identification, effective response planning, improved risk communication, and ongoing risk monitoring. Creating an RBS, while requiring effort, is achievable with a structured approach. By categorizing risks as technical, management, organizational, and external, then regularly updating, an RBS can greatly reduce negative project outcomes.

Become a “best-in-class” client to maximize IT service outcomes. Invest in resources, foster respect and collaboration, clearly communicate your goals, and provide constructive feedback. Understand your success drivers and ensure vendor access to relevant information. Incorporate these elements into your supplier evaluation process, nurturing success and innovation. As a top-tier client, you’re propelling your organization towards its strategic goals.

Balancing the “Magic & Logic” of your IT providers refers to harmonizing innovation and operational efficiency. The ‘magic’ lies in their ability to drive innovation, offer unique solutions and predict future trends. The ‘logic’ is their operational effectiveness, adherence to budgets, and meeting deadlines. An optimized relationship balances both aspects, creating an environment that fosters innovation while delivering consistent, quality results.

The 4D’s of “Design Thinking” – Discover, Design, Develop, and Deliver – is a useful evaluation framework for consulting or IT projects. It’s non-linear: later stages can prompt revisiting earlier ones or inspire new solutions. During the Discover stage, the team collaboratively researches the problem. In Design, they articulate the issue and define the scope. During Develop, potential solutions are brainstormed. In Deliver, the optimal solution is refined and implemented effectively, on-time, and cost-efficiently. This framework guides the post-engagement debrief, measuring project effectiveness.

Trust in client-vendor relationships underpins innovation and cooperation. Evolving gradually, it’s crucial for constructive feedback mechanisms. It requires belief in vendors’ use of feedback, confidence in evaluation’s intent, and trust in management’s positive utilization. Effective communication nurtures trust while relationship stage consideration mitigates impact. Testing measurement processes in strong relationships refines approaches. Essentially, trust is key for effective measurement and successful partnerships.