Day: May 22, 2024

During a software implementation project, unforeseen issues can jeopardize the partnership between client and IT supplier. Often, stakeholders hesitate to express dissatisfaction, fearing friction. However, formal surveys offer a non-threatening way to uncover issues, as long as respondents trust their feedback will prompt meaningful action without reprisals. Action based on feedback helps build trust and openness. Therefore, implementing a robust software implementation survey helps eliminate business blind spots, fostering healthier, more transparent relationships. In business, as in all relationships, it’s always preferable to be proactive than reactive.