Running a high-value service project? Avoid being blindsided!
May 22, 2024
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During a high-value services project, unforeseen issues can jeopardize the partnership between client and strategic partner. Often, stakeholders hesitate to express dissatisfaction, fearing friction. However, formal surveys offer a non-threatening way to uncover issues, as long as respondents trust their feedback will prompt meaningful action without reprisals. Action based on feedback helps build trust and openness. Therefore, implementing a robust software implementation survey helps eliminate business blind spots, fostering healthier, more transparent relationships. In business, as in all relationships, it’s always preferable to be proactive than reactive.