B2B Client Satisfaction – Alliansis

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B2B Client Satisfaction Survey

Run free Net Promoter surveys for your technology projects!

Looking to optimize your IT engagements? Deploy a client feedback / supplier relationship survey in under 3 minutes, during or after the project! Powerful, easy-to-digest results, instantly available.

Free Surveys →
Results and comments of the evaluation displayed on mobile devices when running an IT Vendor Performance Evaluation
Taking a survey on a laptop when participating in an IT Vendor Management evaluation

Fast & Easy

We created Alliansis IT to deploy feedback surveys rapidly and effectively. Under 3 minutes!

Any device

Alliansis is designed to run on all devices: mobiles, tablets, as well as laptops.

Cloud Based

We store all data in Microsoft's Azure cloud. Globally safe, fast & secure.

Best Practice

We provide best-practice technology survey question sets and evaluation advice.

At last, understand how your IT suppliers are performing

Alliansis IT solves a major pain point for anyone involved in complex, high-value technology projects.

Traditionally, to enable this process we have used generic survey tools. The issue is they take too much time to set up and run. And then you have to spend hours compiling the results into a meaningful set of reports.

Alternatively, larger enterprises have used customer engagement or supplier relationship management applications for this, but find them over-configured, difficult to use, and do not lend themselves to the fast, dynamic environment found at the forefront of technology projects.

“Project surveys are our ‘secret sauce’ in the IT world. They help us figure out what’s going well and where improvements are needed. It’s about working together, learning from each other, and making each project better than the last.”

Free Surveys →
Results of the survey are immediately available when running an IT Vendor Management evaluation

Running a survey - it's this easy!

It is super-simple to get started, and run Net Promoter surveys for no cost (yes…free).

1. Register

First, you need to register a user account on our website before using it on a regular basis. And remember, your first supplier survey is absolutely free!

2. Create

Next, create your first supplier evaluation. In under 3 minutes, you can describe the IT engagement you want to review, define when you want the survey to run, and enter the email addresses of your participants.

3. Survey​

Participants are invited to the survey via email. The "Free" plan has them provide a 0-10 Net Promoter ('would you recommend') rating, while the "Basic" plan has them score supplier performance on a 5 point scale in eight critical areas. They also provide supporting comment, sharing what's going well and what needs improvement.

Click to view the 8 best-practice questions for a Basic survey

4. Results

Finally, results from the supplier survey are compiled in an easy-to-digest format and are made available to you the instant the survey closes. Use this important information to build a meaningful action plan!

The survey can be taken any time on any device when participating in an IT Vendor Management evaluation

Should I use Alliansis IT?

Yes, you should definitely use Alliansis if you’re a project or supplier manager at a client organization. If you want to assess how well your technology provider is performing during or after a project, this tool is custom-made for you. The objective is not only to improve the supplier’s effectiveness and efficiency but also to apply these insights to future IT projects.

Likewise, if you’re working at a technology provider in a role that interacts with clients and you’re interested in their feedback on your performance, this tool is also vital. Your aim is to boost long-term performance and cultivate stronger relationships.

Make use of our free trial and give it a go!

Free Surveys →

Choose your survey

Free Net Promoter surveys, perfect for B2B account-based relationships!

Free

Ready now
$ 0 per engagement
  • 10 participants
  • Client-on-Supplier
  • Net promoter only
  • Instant online reports
  • Net promoter & reason
  • Online help
Free Surveys →
Try now!

Basic

Ready now
$19
$ 9
50
per engagement
  • 20 participants
  • Client-on-Supplier
  • + Best-practice questions
  • + Score reports
  • + Rating & comments
  • Online Help
Free Trial →

Click here to view the 8 best-practice questions for a Basic survey

Standard

Coming next
$49
$ 29 per engagement
  • 100 participants
  • + Supplier self-assessment
  • + 10 templates
  • + Export to CSV / Excel
  • + Trend analytics
  • + Email Support
Coming next

Professional

Coming later
$99
$ 49 per engagement
  • 1000 participants
  • ++ Supplier-on-Client
  • ++ Create templates
  • ++ PDF reports
  • ++ Benchmarking analytics
  • ++ Priority Support
Coming later

Thought Leadership

Best practice advice around supplier evaluations to improve engagement performance.

A cat cradled in your arms shows trust which is an important bond
Relationships

Why trust is so important with your technology suppliers!

Trust in client-vendor relationships underpins innovation and cooperation. Evolving gradually, it’s crucial for constructive feedback mechanisms. It requires belief in vendors’ use of feedback, confidence in evaluation’s intent, and trust in management’s positive utilization. Effective communication nurtures trust while relationship stage consideration mitigates impact. Testing measurement processes in strong relationships refines approaches. Essentially, trust is key for effective measurement and successful partnerships.

Read More
Man gets unpleasant surprise as he walks off a cliff, his vision blinded by not looking
Relationships

Avoid Costly Surprises: Reduce Risk in B2B Tech Engagements

For successful IT engagements, identifying and mitigating risks with a Risk Breakdown Structure (RBS) is vital. An RBS, a hierarchical model of project risks, encourages comprehensive risk identification, effective response planning, improved risk communication, and ongoing risk monitoring. Creating an RBS, while requiring effort, is achievable with a structured approach. By categorizing risks as technical, management, organizational, and external, then regularly updating, an RBS can greatly reduce negative project outcomes.

Read More
A person looks quizzically at a set of survey response options
Survey

IT project surveys: how to improve your response rates

Boosting survey response rates requires careful planning. Keep questionnaires concise and ensure they’re mobile-friendly to accommodate busy respondents. Provide clear communication about the survey’s purpose, deadlines, and confidentiality, helping build trust. Lastly, thoughtfully choose nominees, selecting those with sufficient project involvement. Implementing these strategies can significantly enhance the quality and quantity of feedback, leading to more informed improvements.

Read More
Ancient Greek pillars showing hoe a solid foundation can help with a tailored approach
Evaluation

Evaluating your ERP Implementation: a Tailored Approach

Improve ERP implementation outcomes through client feedback on five key areas: delivery excellence, financial management, strategic alignment, security compliance, and relationship building. Assessing your performance through these lenses offers a comprehensive view of client satisfaction. Incorporating this feedback refines processes, enhances alignment with business objectives, optimizes costs, and improves relationships, leading to stronger, mutually beneficial partnerships and a more successful ERP implementation.

Read More